How are my tickets sent? Your e-tickets are sent via email. These must be printed out and taken with you on the date of travel.
How long does it take to process my booking? All bookings take 1 working day to process. If you have made a booking for the same day or the following day we will process your booking as a priority and send vouchers to you as soon as possible via email. If you have not received your vouchers prior to your booking date, please contact us immediately.
I have still not received my vouchers after two working days. If you have not received your vouchers, we advise that you call or email us to find out the status of your booking. For Hotmail and AOL account users, please ensure you check all folders including your junk/spam as our emails are personalised titled with the consultants name.
Are there discounts for children? All child prices are listed on the website and are available for children between the ages of 3 and 16 years.
What types of vehicles are used for the tours? We offer a choice between coach and mini-coach tours. All the coach tours are conducted in luxury motor-coaches, equipped with air-conditioning, reclining seats and wide aisles. All the mini-coach tours are conducted in luxury mini-coach tours, equipped with air-conditioning, high-backed coach seats and seat belts. Large panoramic windows on all vehicles are perfect for sightseeing and picture taking.
What are the advantages of taking a mini-coach tour? The mini-coach tour take a maximum of 16 paasengers ensuring a personal experience. The smaller vehicles also mean that the tours can take scenic backroads to places inaccessible to larger coaches.
Will my tour be cancelled if the weather is bad? Tours will only be cancelled under circumstances detrimental to your enjoyment (e.g - weather, road closures). If a tour must be canceled by us there will be a full refund given to you.
Will I be charged if I need to change my tour date? This depends on the type of tour you wish to book. Please refer to terms & conditions that apply for the particular tour you wish to book.
Can I make changes to my booking? Yes. Changes can be made to your booking, subject to the what package you have booked. For example, if you have booked a London Bundle Silver and wish change the date of the London Eye we will more than happy to do so if advised with prior notice by email with your reason to why.
Will I be charged if I am unable to travel? This depends on the type of tour you wish to book. Please refer to terms & conditions that apply for the particular tour you wish to book.
Are gratuities included in the tour price? Gratuities are not included in the prices listed, tips are at your discretion.
How soon should we reserve our tours? For day tours we recommend booking at least two weeks in advance. For extended tours we recommend booking at least one month in advance. This ensures your seat on the tour and avoids any disappoinment once you arrive in London.
How and when is my credit/debit card charged for my booking? Full payment is required at time of booking, which is debited at the end of the booking process. When a booking is made via our secure website. For some packages, payment is reserved in your account until your booking request is confirmed (the website will advise if your booking is on request). If your chosen package is not available then the reserved payment is cancelled and aborted. This depends on each bank when they will register this transaction and is completely out of our control
If you have any further queries please do not hesitate to contact us, we will be happy to help.